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Frequently Asked Questions

How do I know how the finished illustration will look?

You will receive a preliminary proof for checking prior to completion of the final artwork. The proof will consist of a rough pencil created drawing with notes taken from your personalisation stage answers so as not to spoil the surprise of the finished illustration.

Can I have a high resolution image of the finished illustration?

The finished illustrations remain the copyright of Donut Design and can only be supplied as a finished print and/or on other products supplied by Donut Design. You will have access to your design in your account area of the website.

What happens if I don’t like the finished result?

All ‘Donuts’ follow a similar style – see samples on the website. You will receive a prelimiary proof for checking which will be based on your submitted information. If you require amendments, you will be asked to describe the amendments. The artist will then issue a quote for the amendments. In accordance with our terms & conditions, as a personalised product, we cannot accept returns or cancellations. You can request amendments after the illustration is completed but again, these will be quoted by the artist. Ideally, any amendments should be requested prior to completion to avoid additional charges.

When can I expect the finished illustration to arrive?

You will have 4 delivery options at checkout giving you different delivery timed options.

How do I pay if I don’t have a Paypal account?

Paypal is the payment gateway we use. You can use ANY debit or credit card to make payment through this gateway, even if you don’t have a Paypal account. All payments must be made online (no cash / cheques / BACS payments are accepted).

When can I expect the preliminary proof?

7 days after purchase made unless an advanced order is selected.

Can I make changes to the preliminary proof?

Yes. The amendment will be free if the artist has missed or misunderstood the details supplied. The artist will issue a quote for any further amendments that were not indicated on the completed personalisation form.

How can I contact you?

You can email me at teresa@donut.design and I’ll respond within 24 hours.

Why do you need my email address?

Your email address is required so a preliminary proof can be sent to you for checking prior to the final illustration being created.

My order is overdue. Can I track it?

If your delivery is overdue, email teresa@donut.design or telephone 01530 886348 and we will check where your parcel is.